Contact-Centre

Telephone is the preferred means of contact for most organisations’ customers. It is therefore essential for service oriented business to ensure that proper call handling systems are in place.

The best systems help provide top quality customer service whilst making sure that staff are used as efficiently as possible.

Comino Connect can provide call-handling systems ranging in size from a few users to large enterprise scale systems.

Comino Connect's Contact-Centre suite provides a comprehensive suite of applications that can fulfil the requirements of nearly all organisations. Applications included in the contact-centre suite are:

ACD
My Telephone
Call Recording
CTI (Screen popping)
Reporting
SAM (screen activity monitor)
Console
IVR