Customer Support

Proactive and Direct Customer Service

• pro-active monitoring and customer support
  
• sophisticated call handling and progress monitoring system
  
• full management and reporting system
  
• inbuilt automatic escalation procedures
  
• constant feedback and reaction to feedback
  
• dedicated response line and email for faults
  
• our Network Operations Centre monitors our customers’ service status 24 hours a day
  
• terms and conditions for your domain name